Provisional bookings can be made by telephone, but must be confirmed by submitting this online form, or via a purchase order, fax, letter or email.
TERMS & CONDITIONS
Any provisional booking that has not been confirmed 7 days prior to the start of the course may be removed. Joining instructions will be sent as soon as confirmation has been received or at least 7 days prior to the start of the course. Wherever possible invoices will be raised in advance and the payment should be received by us 7 days prior to the start of the course, unless agreement has been reached to the contrary.
CANCELLATION
In the event of cancellation the following will apply: - more than 14 days notice given 100% refund, less than 14 days 50% refund and less than 7 days notice or non-attendance the full fee will be payable. Delegate substitution is permissible up to the start of the course. Occasionally we may need to cancel a course. In this event we will give as much notice as circumstances permit to any delegate booked on the course. Every effort will be made to accommodate any delegate affected on the next course.
EQUAL OPPORTUNITIES
We will do our best to accommodate any special needs or requirements. Please discuss any special requirements with us when booking or making enquiries.
TRANSFERS
Transfer to a later course is subject to a 20% surcharge if notification is received less than seven days prior to the start of the course. In this event payment of the original course fee will still be required by the due date.
VAT
VAT is charged at the current rate on all fees. Our VAT registration number is 892664184.
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